We protect your privacy. We will only use
collected information lawfully (in accordance with the Data Protection Act
of 1998). We collect information from you to fulfil and to process
your order, and we store basic information (not payment details) to provide
you with the best possible after sales service.
This is the way we handle your information:
Our Web server automatically recognizes only the visitor's domain name (not
the e-mail address) and records the visitor's browser and platform type
(e.g., Netscape browser on Microsoft platform).
Cookies are used on this shopping site to keep track of the contents of your shopping cart,
to store delivery addresses if the address book is used and to store your
details if you select the 'Remember Me' Option. They are also used after you
have logged on as part of that process. You can turn off cookies within your
browser by going to 'Tools | Internet Options | Privacy' and selecting to
block cookies. If you turn off cookies, you will be unable to place orders
We do not disclose buyers' information to third parties except when
processed as part of the order fulfilment. e.g. We give
your address to our courier so they can deliver to you. In this case,
the third party will not disclose any of the details to any other third
When a customer gives us an e-mail address while placing an order, or when
visitors send us e-mail correspondence, we retain these details.
Customers are contacted by their e-mail address to confirm an on-line order, to
respond to a sender's e-mail query and occasionally to inform customers
about new products and promotions concerning FrancisFrancis or
Customers who give us their telephone numbers online will be contacted to
delivery or to discuss their order only.
We use industry-standard encryption technologies when transferring and
receiving customer data exchanged with our site server. For more
details, please click