The following comments have been sent to us via email by happy customers. We asked if these details could be displayed on our website, and here's the result.
incredible service! Did you guess that I support Bolton Football Club?
Many, many, thanks and hope you have a lovely
you so much. The machine has arrived. I really appreciated your time, advice and such prompt service!
to say thanks for the excellent service. My Francis Francis X1 ground in BIG
red arrived on the date promised. It was great to get a phone call asking
when I would like delivery.
Thanks again and I have book-marked your site.
I received the machine on Friday and
then the milk jug this morning, so everything is fine. Have just made my
first cappuccino and am loving the X1.
Glenn, just wanted to say a big thank
you to you and Chris. The machine looks fab and the coffee's great too!!
a little note to say a big thanks - My shiny bright orange Francis Francis
X1 arrived safe 'n' sound yesterday as you promised. So far it's only been
unwrapped & admired!!......but I'm sure we'll have it up & running tonight! You've been a real pleasure to deal with Glenn, thanks again.
Very best wishes.
is just to let you know that the X1 was much appreciated by my partner. Never have I drunk so much coffee! I'm now experiencing "cold turkey" - and I don't mean the leftovers from Christmas. What a marvellous machine and it's so easy to produce a wonderful cup of coffee with it. Every home should have one.
Just wanted to let you know I have just had my first cup of coffee from my new Almond machine and I am very VERY happy. Thanks so much for your help and your speedy service. Both of which I was unable to get elsewhere (not just John Lewis).
Anyway, thanks again.
Thanks again for the excellent service and prompt delivery,
Have to say a big thank you. Rare you get good service now a days and especially when dealing cross border and what is likely a purchase you only make every few years tops. You really went out of your way which I really appreciated. If we ever look at upgrading or perhaps buying someone a great wedding present or something will definitely be coming back to Craystone!
This method worked and the machine is up and running again. Thanks for the hot tip Excellent customer service as usual.
I would like to thank you for the personal approach to my order and the information provided to keep me updated, it is a most refreshing approach to the customer base.
Just a quick note to say thank you for delivering my coffee machine its great! Not only were you polite on the phone, but the delivery was prompt, and the all round service from you as been excellent a quality that is sadly missing from most other companies these days. I hope to get a lot of use out of my machine, and will definitely order more accessories from you in the future.
Just to let you know that my Francis Francis arrived safely this afternoon. I am a VERY happy customer!!! It is absolutely beautiful, and it arrived really well packaged (although I was soon ripping the box open). Thank you so much for making this a very pleasant transaction. It's a lot of money to spend in one go, but your company's whole approach has made me feel it was the right move to make, and I'm very glad I didn't go to John Lewis!! You have been a delight to deal with. I'm off home for some coffee!!! Thanks again
Yours incredibly pleased
Just thought I'd drop you a line to say how impressed I have been with your service. I am really glad there are still companies out there who are glad to go the extra mile to keep their customers happy.