Craystone are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the details below.
Craystone Bolton Enterprise Centre, Washington Street, Bolton, BL3 5EY, UK Phone: 01204 557666 / 557665 Fax: 01204 396301 Email: info@craystoneshop.co.uk or info@craystone.com VAT Registration No: 598237783 Company Registration No: 2752075
Making a purchase is easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment at no extra charge. We accept Visa, Mastercard, Delta, Switch and Maestro.
You may send your credit card information via phone, fax, post or over the Internet using this secure facility.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you'd prefer to contact us via telephone, please call 01204 557666, we are always happy to help.
All orders over £50 are delivery free of charge and are delivered via courier. Orders under £50 incur a postage and packing contribution charge of £4.95. Order cut-off to guarantee next day delivery is 3.00pm. Free delivery exclusions are listed below. Next Day delivery is only available Monday to Friday. If your order is placed on Friday, this will be delivered on the following Monday, not Saturday. Saturday deliveries can be arranged for an additional cost, please contact us for details. Not ALL destinations are included in the free delivery offer. These postcodes, take 48 hours, and are charged £20 extra: AB31 to AB38, AB40 to AB56, IV1 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, BT. These postcodes, take 72 hours, and are charged £30 extra: HS, IV41 to 49, IV51, 55 and 56, KA27 and 28, KW 15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland. Orders that are delivered via courier, are insured and have to be signed for on delivery. On all courier deliveries we contact you before the item is dipatched. We do this to arrange the ideal time for you to receive your delivery. These orders are shipped on a Next Day basis, anytime between 8.30am and 5.30pm. You are required to be at the designated delivery address to accept delivery. To make life easier for you, we can arrange delivery to your place of work, assuming normal office hours are kept. Alternatively, delivery to a neighbour's house can be arranged, with their knowledge and consent. Of course, they will have to be available to accept the delivery within the stated hours. Morning deliveries can be arranged, however there is an additional £10 charge for this facility. We don't profit from AM deliveries - this is simply the extra charge levied on to us. AM delivery time slot is 8.30am to 1.00pm. European deliveries can be arranged. We are unable to ship outside of Europe. Please EMAIL with any delivery questions.
Next Day delivery is only available Monday to Friday. If your order is placed on Friday, this will be delivered on the following Monday, not Saturday. Saturday deliveries can be arranged for an additional cost, please contact us for details.
Not ALL destinations are included in the free delivery offer. These postcodes, take 48 hours, and are charged £20 extra: AB31 to AB38, AB40 to AB56, IV1 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, BT.
These postcodes, take 72 hours, and are charged £30 extra: HS, IV41 to 49, IV51, 55 and 56, KA27 and 28, KW 15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, Isle of Man (IM), Channel Islands, Republic of Ireland.
Orders that are delivered via courier, are insured and have to be signed for on delivery. On all courier deliveries we contact you before the item is dipatched. We do this to arrange the ideal time for you to receive your delivery. These orders are shipped on a Next Day basis, anytime between 8.30am and 5.30pm. You are required to be at the designated delivery address to accept delivery.
To make life easier for you, we can arrange delivery to your place of work, assuming normal office hours are kept. Alternatively, delivery to a neighbour's house can be arranged, with their knowledge and consent. Of course, they will have to be available to accept the delivery within the stated hours.
Morning deliveries can be arranged, however there is an additional £10 charge for this facility. We don't profit from AM deliveries - this is simply the extra charge levied on to us. AM delivery time slot is 8.30am to 1.00pm. European deliveries can be arranged. We are unable to ship outside of Europe. Please EMAIL with any delivery questions.
We deliver your order on a next day basis. We will contact you to arrange this delivery. Please see Shipping + Handling for more information.
For all EU deliveries please contact us for further information. Please Note - We are unable to ship coffee machines outside of the EU. Please EMAIL for details.
If your item is not in stock, we will back order for you. We will inform you if your order is not in stock. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 17.5% VAT is added. Coffee is supplied at zero rated VAT 0%.
EU Business Customers please EMAIL for details and state your valid EU VAT Number.
We now use Protx to process and secure your online payments. Protx offer the very latest 128-bit bit SSL encryption for complete peace of mind. Once on Protx systems, all sensitive data is secured using 256-bit encryption standards. the encryption keys are held on state-of-the-art, tamper proof systems, making them all but impossible to extract. Regarding employee access- no individuals within Protx are able to decrypt transaction information or cardholder data.
These enhanced methods ensure that CraystoneShop is fully compliant with the new online security regulations, PCI DSS (Payment Card Industry Data Security Standard). The new requirements will be commonplace throughout the card payment industry, designed to safeguard cardholder information and improve customer confidence. We felt that it was better to comply with the new regulations sooner rather than later, resulting in an enhanced secure environment for the customer's purchase.
All of our products are guaranteed under the individual manufacturer's conditions of sale. Francis Francis coffee machines are supplied with a two year UK based warranty. A warranty card is supplied with each machine. The UK Service Centre for is: CoffeeTech, Redhill, RH1 2NB. Tel: 0870 7702952
IMPORTANT - How to claim on your FrancisFrancis warranty. Craystone have organised a straight forward return and replacement procedure. Simply log a call with the Service Centre, Espresso Central, stating that it was purchased online from Craystone (ensure you have your invoice details to validate your warranty. If you've misplaced your invoice, simply give Craystone a call (01204) 557666 or send an EMAIL to, and your information can be checked and passed on to the UK service centre).
The Service Centre will then arrange collection, free of charge, then service or repair your machine, and then return it to you at a convenient time, also free of charge. So if the worst happens and your FrancisFrancis does need some attention, we take away the hassle and make things simple for you.
If you need to reach us, please EMAIL or call on 01204 557666 / 557665.
Craystone, Bolton Enterprise Centre, Washington Street, Bolton, BL3 5EY, UK Fax: 01204 396301 Email: info@craystoneshop.co.uk or info@craystone.com
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Any items found to be damaged or faulty on delivery will be collected and replaced by return. Any item that is faulty within 30 days of purchase will be replaced without incurring further cost. Any food stuffs that have been opened are not liable for return.
