01204 396301

DELIVERY INFORMATION


We USE A COMBINATION OF UKMAIL AND ROYAL MAIL TO SEND OUT OUR PARCELS.

Smaller orders, typically spare parts and accessories, are dispatched using Royal Mail services, this is a reliable service that gets to the customer in good time. Parcels that are over 2kg have to be dispatched using a courier, we use UKMAIL as they provide a reliable, efficient and trackable service. The majority of customers receive their parcels in 1-2 days, delays tend to only happen when you are not in to receive resulting in a re-delivery or personal collection from the depot. If you are able to receive a small parcel at work this is usually a good option to take.

We are restricted to 2Kg in weight with spare parts orders, by far the majority are under 2Kg. If your order is greater than 2Kg then we will contact to to organise a courier delivery.

delivery rates and information


We have a nominal charge for delivery at £3.00, this covers postage and packing to UK addresses.

If you spend over £50, delivery is free (£0.00).

UK address postcode information - If you have a UK postcode, whether you are mainland, UK offshore, Highlands & Islands etc then we can send your spare parts and accessories by Royal Mail post, however if you are ordering a machine or a bulkier item then please read the courier information.

Courier UKMAIL extra information, regarding machine and bulky orders that can't be dispatched by Royal Mail post.

Next Day orders placed on Friday AM are delivered Monday and Next Day orders placed on Friday PM, Saturday and Sunday are delivered Tuesday.

All courier deliveries require a signature, a customer (or representative) must become responsible for the delivery.

Deliveries to work addresses are welcomed and can work out much better for the customer.

To dispatch by courier, we need to contact you, prior to despatch, to arrange a convenient day for you to receive your delivery, to ensure that you will be available to receive the parcel.  If your delivery address is clearly a work company/work address, then we will usually dispatch without contacting you first.

UKMAIL schedule - Delivery times operate between 8.30am and 6.00pm. AM deliveries can be arranged at an extra cost of £5. Saturday deliveries cost £25.

Please see the postcode restrictions below. Some postcodes are charged extra.

ZONE C - AB31 to AB38, AB40 to AB56, IV1 to 28, IV30-32, IV36 & 40, IV52-54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, Northern Ireland (BT). £20.

ZONE D - HS, IV41 to 49, IV51, 55 and 56, KA27-28, KW 15 to 17, PA20, PA41-49, PA60-78, PH42-44, ZE (Shetlands). Isle of Man (IM), Isle of Wight, Channel Islands. £40.

Please contact us if you would like a quote for courier costs in your location. It is possible for us to get improved rates on specific locations regarding Islands and Offshore locations.

Please call 01204 396301 or email to info@craystoneshop.co.uk

Country

SPARE PARTS ORDERS

To all addresses with a standard UK postcode.

N.I, Isle Of Wight, Channel Islands etc.

.

MACHINE ORDERS + LARGE ITEMS

UK

UK - NI & parts of mainland SCOTLAND

UK - Offshore addresses


Delivery time

ROYAL MAIL

Post / Recorded Post

1-2 business days

.

.UK MAIL COURIER

24-48 hours (weekends excluded)

48-72 hours (weekends excluded)

48-72 hours (weekends excluded)


costs

SPARE PARTS

£0.00 - £49.99 = £3.00

£50.00 + = £0.00

.

MACHINE ORDERS + LARGE ITEMS

£0.00

 £20.00

 £40.00