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You say you are FrancisFrancis experts... REALLY?
Yup - we've been selling FrancisFrancis (we believe) for longer than anyone else in the UK, around 21 years (as of 2020).  Both Chris and Glenn have personally owned FF X1's since 1999 so have years of first hand experience in using them on a daily basis.  As we also service machines and sell spare parts we have an intimate knowledge of how they work, how they are put together and what can go wrong (and why).  If we don't know it is unlikely anyone else in the UK will. We are also experts in the blowing of trumpets in our possession.