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Is Your X1 Machine Not Performing at Its Best?
If you’re experiencing any of the following:
Household fuses tripping, temperature gauge not reading, poor water pressure or loss of steam, internal leaks or leaks from the group head or handle area, then your machine would greatly benefit from a professional refurbishment in our workshop.
Take a look at the images to the right for examples of hidden problems that can affect your machine’s performance.
We offer a comprehensive refurbishment service for 3rd,2nd and 1st Generation X1 machines.
How to Get Started
Please email us at: info@craystoneshop.co.uk to request full information. We'll provide:
- Extensive details and information based upon 17 years of repairs experience.
- Step-by-step instructions to begin the refurbishment process
- Proven packaging tips
- Access to our reliable courier (UPS) – getting your machine to us has never been easier
Refurbishment Process:
- Initial testing and dismantling
- Fault finding and reporting
- Cleaning of all major components (boiler halves, internal connectors, steam wand and valve, group head surround, metal shower filter, brew head, internal pipework)
- Cleaning of removable items (handle, baskets, water tank, drip tray, drawer)
- Replacing faulty components
- Reassembly, operational testing, coffee testing
- Cleaning and polishing (separate and extra as part of a refurbishment).
- Extended testing
Service parts:
Group head seal, O-rings (group head, steam tap, other), check valve expansion spring and mushroom seal, water inlet and overflow pipes, boiler gasket, cleaning products, lubricants, and other essential consumables.
Basic Cost of Service:
- 1st Generation (Aluminium Boiler):
£49 parts + £65 labour = £114
- 2nd Generation ("Classic” Brass Boiler):
£40 parts + £65 labour = £105
- 3rd Generation ("Ground” Brass Boiler):
£33 parts + £65 labour = £98
- 3rd Generation TRIO (E.S.E Pod):
£53 parts + £65 labour = £118
These costs cover basic servicing only and do not include repairs to fix reported faults, additional faults discovered during testing and component replacements as part of preventative maintenance. Please email for full details.
Any faulty parts outside of the standard service items are costed extra - you pay for the replacement part as per the prices within the spare parts section on our website. Additional costs examples: heating element £47, temperature gauge £39/£55, pump work £20, pump £40, pump valve £23, steam tap £35.
Please email us at: info@craystoneshop.co.uk for the full and comprehensive refurbishment details.
Extra Work
Every customer receives one hour of additional labour free. One hour is typically sufficient to replace one to two components.
Additional component installations, extra testing for intermittent faults, difficult dismantling due to age or seized parts, poor maintenance or extensive limescale removal may require extra time and incur additional costs. This will be clearly explained and reported to you. Extra labour is £18/hour.
In many refurbishments, we apply discretionary discounts to extra labour. While not standard practice, this is offered as a goodwill gesture to assist customers wherever possible. We always aim to be fair, flexible, and transparent with the costs.
Custom Builds
We can provide a fully refurbished, custom build, machine based on a 3rd or 2nd generation machine.
All major components would be new; body panels used and in good condition.
You could have one of the few new/retro X1 machines in the UK.
Please email to ask about available colours and to discuss further.
DIY Projects
We have an extensive stock of older machines and can supply internal components for your DIY installations. Do you need a fully built or part built older boiler with a new element or any other used/refurbished component? A used older handle or body panels to replace rusted panels? We have used stock, test stock, old stock, new/old stock of components not manufactured for 20 years. The only source Worldwide. UK and International postage available. Please email to discuss your requirements.
Please email us at: info@craystoneshop.co.uk
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