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Here's our latest feedback.......... oUR AIM IS TO PROVIDE THE BEST possible SERVICE.

please keep sending your comments in to us, it really  helps inspire us to keep improving our service - thank you!

Very good service - kept me informed of progress and extremely-thorugh work - all itemised and illustrated with photos and video

Andy Southall

My coffee machine was in a bit of a sorry state when I sent it to Craystone and required extensive repairs and servicing. They worked wonders with it and now it’s as good as new, for a fair and competitive price. I was advised of the progress being made and was very impressed with the attention to detail and very useful information and feedback provided at every stage of the process. It is clear that the team at Craystone is dedicated to providing exceptional customer service and in this day and age when it is rare to talk directly to a person they are a breath of fresh air.

Judith Shew

Top service, reasonable price, excellent communication at all stages.


After service and repairs the machine now looks and works like new!

January Scott

Wow! I bought my Francis Francis X1 15+ years ago, these guys services it and made it BETTER than new! When it came back it was like unboxing a new machine and of course, it performs perfectly. Money well spent.

Danny Masting

Thanks again for the great job of service and repair to my coffee machine.

It’s looking great and now works perfectly.

Gary Copeland

Possibly the best service we have ever received, ever. Incredible people and passionate attention to detail, we are absolutely thrilled with our refurbished coffee machine and it is now as good as new!

Robert Grimes

This is the second time that they have repaired and serviced my machine, and as usual the price was very fair and the and the work was beyond my expectation!

Julian Rooney

Brilliant service, advice and in every respect highly recommend.

Matthew Taylor

Did a great job reviving my coffee machine - after years of use it was pretty much ready for the scrap heap - it came back in perfect working order as good as new. Highly recommended.

Pete Gardener

Great service. Reassuringly clear information during sending/receiving the machine, progress updates as the machine was worked on, and a safe return. Wonderful to have the machine working again - definitely worth it! Thank you xx

Joanne Hawkin

My entire experience with Craystone has been very positive. It started when I came across them as specialists in the supply and servicing of Francis Francis machines. I had found a new machine online from another supplier that had been in stock 5 years or so. I cheekily sought Craystone's advice on whether or not I should buy it. Far from telling me to get lost, I was given the full run down on what I might expect. I was also told I could probably get a reconditioned / rebuilt second hand machine from Craystone if I decided not to get the "new" one. Given I was potentially in the market for two machines I purchased the new old stock machine. Brilliant bit of kit in daily use for the covid years. The pump eventually gave out (as predicted by Craystone) and the temp dial was a bit intermittent (also predicted by Craystone). I duly sent my machine to Chorley for full overhaul. Just a few weeks later it was returned looking like new and all set to get back to its daily coffee making duties. What a brilliant, friendly, responsive, knowledgable and professional service it is that is offered by Glenn and Chris at Craystone. I cannot recommend them highly enough. So very good to find such attention to detail in these days of more typical "who cares" when it comes to getting product support and service. Well done Craystone - keep up the good work!

Hugh Crabtree

Really great service from these guys. My 12 year old machine looks and works like new after being fixed. Communication was good from the start - lots of information about how to package and ship - all seamless. Bit of a wait because they’re busy, but received a full report on the work that was carried out and it was sent back to me the day after I’d paid the (very reasonable) invoice. I would absolutely recommend CraystoneShop.

Jane Martin

Excellent advice and service. Thoroughly recommended.

Chris Mewton

If your lucky enough to have a Francis Francis Coffee Machine, but unlucky that it is not working as it should anymore. You need to contact Craystone! Excellent service and great value! My Mrs wanted to buy a NEW coffee machine! Thankfully for me, I saved hundreds by simply contacting Craystones, don' delay call them today! A1+++

Ian Thomson

Great shop and excellent customer care! Thx.

C Bohn

When I was looking for a hard-to-find replacement part for our Illy Francis, I came across the Craystone shop. The delivery was fast, the goods were great. Great.

Thomas Junker

Five Stars!

Anthony Fallshaw.

here's our latest batch of testimonials from satisfied customers.

Feel free to send pics of you enjoying your machines - we'll post them here with your comments.

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